Terms of Service

Submitting an enquiry or requesting a quote does not confirm a booking.

A booking is only confirmed once Satvik Catering has accepted the booking and any required deposit or payment has been received.

Your booking confirmation or quote will set out the agreed event details, menu, quantities, pricing and any specific conditions that apply to your event.

Quotes are based on the information provided at the time, including guest numbers, menu, location, service requirements and event details.

Prices may change if the scope of the booking changes. Any additional charges will be discussed with you before being added wherever reasonably possible.

Deposits, payment dates and accepted payment methods will be outlined in your quote or booking confirmation.

Bookings may not be considered confirmed until the required deposit has been received.

We understand that event plans can change.

Requests to change guest numbers, menus, delivery details or other booking requirements should be made as early as possible and are subject to availability.

Cancellation, refund and rescheduling conditions will be provided with your quote or booking confirmation and may vary depending on the size and nature of the event, notice provided and costs already incurred by Satvik Catering.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law. Australian consumers have statutory guarantees when purchasing goods and services that businesses cannot simply contract out of.

Please tell us about any dietary requirements or allergies when making your enquiry and confirm them before the event.

While we take reasonable care when preparing food, our kitchen may handle ingredients including nuts, gluten, dairy and other allergens. We cannot guarantee that any item is completely free from traces of allergens unless we have specifically confirmed this with you.

Customers are responsible for providing accurate delivery and venue information and ensuring reasonable access at the agreed time.

Additional charges may apply where unexpected access restrictions, waiting times, parking requirements or changes to the agreed setup result in additional costs.

We will let you know where possible before additional charges are incurred.

Occasionally, circumstances outside either party's reasonable control may affect an event or our ability to provide the agreed service.

If this occurs, we will work with you in good faith to find a reasonable alternative, such as changing the service, rescheduling or providing an appropriate remedy depending on the circumstances.

We aim to keep information on our website accurate and up to date. Menus, photographs, availability and pricing shown online are indicative unless included in a confirmed quote.

Food presentation and ingredients may vary slightly depending on seasonality and availability.

Wholesale supply arrangements may be subject to separate pricing, ordering, payment and supply terms agreed directly with Satvik Catering.